Shipping & Returns

Kamagra Direct UK - Shipping and Returns

Orders Dispatch and Delivery

All orders are dispatched the same working day if confirmed before 11 am. Deliveries are typically completed within 1 to 2 days, with many packages arriving the next day.
Please ensure your details are accurate to avoid delays.

Secure and Discreet Packaging

We value your privacy and ship all packages in secure, plain packaging. This ensures that your order is handled with the utmost discretion and security.

Customs Fees (Important!)

IMPORTANT: In some countries, you may be required to pay customs fees when receiving your items. These fees are imposed by your country’s customs authorities and are completely outside our control. We recommend checking with your local customs office for detailed information before placing your order.

Returns, Damaged, and Lost Packages

Not Received Your Package

If you have not received your package, please follow these steps:

  • Double-check your email to ensure your payment was successfully processed. Orders cannot be dispatched if your card authorization fails.
  • Wait at least 15 working days after the order was processed, as occasional postal delays may occur.
  • Review the tracking details sent to your email. The post office may have left a 'while you were out' card. Visit or contact your local sorting office promptly to avoid delays.

Damaged or Shortage of Contents

If your package arrives damaged or with missing contents, please use the 'Contact Us' form to report the issue. In most cases, we will either replace the goods or refund your payment, depending on your preference.

Unclaimed or Returned Packages

IMPORTANT: We do not include a return address on our envelopes to protect your privacy. As a result:

  • Any shipments not picked up on time or sent to the wrong address due to customer error will be marked as returned.
  • These returned packages cannot be recovered and will be permanently lost.

To avoid this, ensure that your delivery address is accurate and monitor your order's tracking information closely.